There are several reasons why a wallet top-up may be delayed:
1. Transfers made during bank maintenance hours will be processed on the next business day.
*Maintenance hours: daily 2:00 AM – 4:00 AM, and Sunday 7:00 PM – Monday 8:00 AM
2. Incorrect wallet number entry may result in the top-up being credited to another customer’s account. If your deposit record does not match your wallet number, please contact our customer support immediately.
3. Transfers from Mitsubishi UFJ Bank without the Immediate Transfer Service will be credited on the next business day.
How to apply for the Mitsubishi UFJ Bank Immediate Transfer Service: 👉 Link
4.Transfers from banks that do not process deposits instantly
In Japan, bank systems may display a transfer as “instant,” but the actual processing time can differ.
On average, it takes about 10 minutes for the transfer to reach our bank. Some banks may take longer.
If your top-up has not been credited after this time, please contact our customer support, and we can help verify whether the deposit has arrived at our bank.
If the funds have not arrived, the top-up cannot be completed, and you will need to contact your bank directly for assistance.
