I forgot my PIN, so I can’t make a transfer.

For secure financial transactions, your personal PIN is required to complete transfers. You can reset your PIN by following these steps:

1.Tap “All” at the bottom right of the home screen.
2.Tap the Settings icon at the top right.
3.Under Language Selection, tap Reset PIN.
4.Verify your identity by phone number and submit a photo showing both your ID (My Number Card) and your face simultaneously.
5.Our team will review and approve your request within 1 business day.
6.Reset your PIN and proceed with transfers.