An error occurred during the transfer.

Transfer errors usually occur for one of the following reasons:

1.Mismatch between recipient personal and account information: Please double-check the recipient’s date of birth, name, and account number.
2.Incorrect account type: Ensure the recipient’s account is a standard (savings/checking) account.
3.Recipient’s bank undergoing maintenance: Errors can occur if the recipient’s bank is under maintenance.
*For example, banks in Korea typically perform maintenance from 11:50 PM to 12:30 AM, so please avoid transfers during this period if possible.
4.Exceeding the annual receiving limit: If a recipient in Korea exceeds the annual $50,000 receiving limit under Korean foreign exchange regulations, the transfer cannot be completed.

All transfer errors are reviewed by our team, and refunds are processed manually (please note that refunds are not automatic).
If the refund is credited back to your wallet, please correct the information or send the transfer to a recipient who can receive the funds.
For inquiries about transfer errors, providing the transaction number will help us assist you more efficiently.