How can I delete my account?
You can request account deletion directly within the app. Please [...]
When does the exchange rate change?
The exchange rate is determined by a complex set of [...]
Why is the exchange rate different from the one I see online?
CoinShot operates using its own proprietary exchange rate system, so [...]
I think I’ve been scammed. Can I get a refund?
Our service only handles transfers between individuals, and we recommend [...]
Can I send money from Korea to Japan?
Currently, international transfers from Korea to Japan are not supported [...]
I can’t use my coupon.
Coupons may have different conditions: some can be applied regardless [...]
I want to receive a coupon for participating in an event.
For events that do not issue coupons automatically, please provide [...]
I can’t complete identity verification.
After signing up, identity verification requires reviewing the information you [...]
