I tried to top up using Kotra Transfer from Sumitomo Mitsui Banking Corporation, but it says the account does not exist.

The Kotra Transfer service from Sumitomo Mitsui Banking Corporation only [...]

admin2026-03-05T12:03:28+09:00Categories: Charge|

Are there times when wallet top-ups are unavailable?

Please note that due to bank maintenance, wallet top-ups are [...]

admin2026-03-05T12:03:49+09:00Categories: Wallet|

Identity verification is not working. Delete items in the “Others” tab

Once you submit your verification documents, your information will be [...]

admin2026-03-17T17:20:38+09:00Categories: Identity Verification|

The recipient failed verification, but my app shows “Recipient Verified.”

If you have multiple transfers of ¥1,000,000 or more to [...]

admin2026-03-05T14:02:19+09:00Categories: Recipient (Korea)|

I forgot my login password. (For email-registered accounts)

If you registered with email, tap “Forgot Password” at the [...]

admin2026-03-05T13:56:26+09:00Categories: Login|

Can I get a refund for a completed transfer?

Due to the nature of international transfers, refunds cannot be [...]

admin2026-03-05T13:52:07+09:00Categories: Refund|

What are the transfer and receiving limits?

For Korea: Single transfer limit: Approximately ¥700,000 JPY Receiving limit: [...]

admin2026-03-05T13:49:58+09:00Categories: Limits|

When does the exchange rate change?

The exchange rate is determined by a complex set of [...]

admin2026-03-05T13:41:39+09:00Categories: etc|

I forgot my PIN, so I can’t make a transfer.

For secure financial transactions, your personal PIN is required to [...]

admin2026-03-05T13:38:51+09:00Categories: Remittance|

My top-up via LINE Pay didn’t go through.

If the recipient name was entered incorrectly when using LINE [...]

admin2026-03-05T12:15:28+09:00Categories: Charge|